About us

At heyScalp, we're all about getting your goodies to you ASAP. Once you hit that order button, we kick into gear, aiming to prep and dispatch your items within 3-5 business days. During busy times, it might take a bit longer, but we're on it. Expect a friendly email with tracking info once your package is on its way, so you can keep tabs on its journey. Any questions or just want to chat? Reach out to us at info@heyscalp.com

Hey friend! Once we've whipped your order into shape (usually within 3-5 business days), it's time for your goodies to hit the road. Depending on the shipping method you handpicked at checkout – be it standard, expedited, or express – you can expect your item to dance onto your doorstep within 7-14 business days. Keep an eye on your inbox for a tracking email that'll let you follow the journey. Got questions? Ping us at info@heymail.com. Happy anticipation!

The payment methods we currently accept include major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we also welcome payments through popular digital wallets like PayPal

Once you place an order, you have a 12-hour window to make any cancellations. After this period, we are unable to accommodate cancellations due to the following reasons:

1. Efficient Processing: Our team strives for swift order processing to ensure your items are prepared and shipped promptly. After this timeframe, the order is likely already in the queue for fulfillment.
2. Automated Systems: Our systems are designed for efficiency, and once an order surpasses the 12-hour mark, it becomes challenging to intercept and halt the automated processing.
3. Logistical Coordination: As we work with various partners and logistical networks, attempting to cancel an order after some time may result in complications within the established workflow and coordination.

We appreciate your understanding and encourage you to double-check your order before the 12-hour window elapses. If you encounter any issues or have questions, feel free to contact our customer service at info@heyscalp.com

Yes, we offer international shipping.

Please contact us at info@heyscalp.com

If you receive items that are defective, incorrect, or damaged, we sincerely apologize for any inconvenience. Please follow these steps:

1. Contact Us ASAP: Reach out to our customer service team at info@heyscalp.com immediately upon discovering the issue.
2. Provide Details: When you get in touch, please provide your order number and detailed information about the defect, incorrect item, or damage. Additionally, please attach clear photos to illustrate the issue.
3. Swift Resolution: We're committed to resolving the matter quickly. Once we review the provided information, we'll work with you to arrange a replacement, refund, or an appropriate solution based on the situation.
4. Return Process: If a return is necessary, we'll guide you through the process, including any return shipping instructions and, if applicable, issue a prepaid shipping label.

We appreciate your understanding and cooperation in addressing these issues promptly. Our goal is to ensure you receive the correct and high-quality items you ordered.

Once we've processed your refund, the timing of when it will appear in your account depends on your original payment method. Typically, credit card refunds may take 7-10 business days to reflect, while PayPal refunds are often visible within 3-5 business days. Keep an eye on your account, and if you don't see the refund after the specified period, please reach out to our customer service team at info@heyscalp.com

The possibility of incurring customs duties or taxes depends on your location and local regulations. In some cases, additional customs fees or taxes may apply to international orders, and these charges are the responsibility of the recipient. We recommend checking with your local customs office or tax authorities to understand the potential fees associated with your order. Unfortunately, these charges are beyond our control and are not included in the purchase price.