Shipping policy

Shipping Policy

Thank you for shopping with heyScalp! We are committed to providing you with a seamless and satisfying shopping experience. Please take a moment to review our shipping policy.

Processing Time:

  • All orders are processed and shipped from our warehouse within 3-5 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotional events, processing times may be slightly longer.

Shipping Rates:

  • Shipping charges are calculated based on the weight and dimensions of your order, as well as your location. You can view the shipping cost during the checkout process before completing your purchase.

Shipping Methods:

  • We offer various shipping methods, including standard, expedited, and express options. The delivery time and cost will depend on the selected shipping method and your location.

Domestic Shipping (within [Your Country]):

  • Standard Shipping: Estimated delivery within 7-14 business days.
  • Expedited Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 3-5 business days.

International Shipping:

  • International shipping is available to most countries. Shipping times may vary based on destination and customs procedures. Customers are responsible for any applicable customs duties or taxes.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your shipment.

Undeliverable Packages:

  • In the event that a package is undeliverable due to incorrect address information provided by the customer or other reasons beyond our control, we will attempt to contact you to resolve the issue. Additional shipping charges may apply for reshipment.

Lost or Stolen Packages:

  • heyScalp is not responsible for lost or stolen packages once they have been marked as delivered. Please ensure that your shipping address is secure and accurate.

Returns and Refunds:

  • Please refer to our Return Policy for information on returns and refunds.

Contact Information:

  • If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at info@heyscalp.com.

Thank you for choosing heyScalp!